FAQ Ordering

PURCHASE POLICIES

Online Orders

One Small Step provides its products to normal distribution channels, so our products should be available at or through your local hobby store.

If you desire to purchase online, OSS provides an Online system and a Mail Order system for your use. Please click on the appropriate link on the Ordering Main Page for more information and service.

eMail Orders

One Small Step does not accept e-mail orders. We feel that email is an unsecure medium, and the threat of stolen credit card numbers is too high to pass this risk to our customers.

Customer Service

One Small Step Orders and Customer Service can be reached by e-mail at orders@ossgames.com and through regular mail at the following address:

One Small Step
26444 Via Roble
Mission Viejo, California 92691
United States of America

You can also contact us at the following number:
949.365.6080

We will ship your merchandise normally within seven days. If you include an email address, we will email you when we ship.

All items are shipped via United States Postal Service Priority Mail or Global Priority Mail. If you have special shipping needs, please let us know, but be advised that we have chosen the USPS because they are absolutely the cheapest for what we do. For example, we can ship a package to Europe for $20 using USPS Global Priority, or nearly $50 using the next cheapest alternative.

Regular Mail

To order products from One Small Step through regular mail channels, we encourage the following process: First, go to the Products page. This will take you to our online ordering system. You will use this system to generate a shopping cart page filled with all of the items you wish to purchase. It is nice enough to provide you with all of the shipping and tax calculations, too. Do not proceed to the checkout page. You do not put in your credit card data. Simply use the system to give you a printable page of the desired items and a total.

Mail the printed page to us with a check or money order in United States dollars for the amount on the sheet, to this address:

One Small Step
26444 Via Roble
Mission Viejo, California 92691
United States of America

We will ship your merchandise normally within seven days. If you include an email address, we will email you when we ship.

All items are shipped via United States Postal Service Priority Mail or Global Priority Mail. If you have special shipping needs, please let us know, but be advised that we have chosen the USPS because they are absolutely the cheapest for what we do. For example, we can ship a package to Europe for $20 using USPS Global Priority, or nearly $50 using the next cheapest alternative.

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